Last Updated on February 1, 2023 by Ossian Muscad
Being a hotel night auditor is no easy job. Working the graveyard shift and being responsible for accurate financial reporting at the end of the day can be challenging, to say the least. But what does it take to be an excellent night auditor? What traits do they need to excel in this role?
This article explores seven key characteristics that make a great hotel night auditor. From attention to detail and problem-solving skills to customer service orientation and multitasking abilities, these are what you should look for if you’re hiring someone for this position. Read on to find out more!
What is a Hotel Night Auditor?
A hotel night auditor is a hospitality professional who works the overnight shift in hotels. They oversee operations and ensure the accuracy of financial records, guest accounts, and billing. They’re also the point of contact for guests who check in late or check out early.
The Roles and Responsibilities of a Night Auditor
The main roles and responsibilities of a hotel night auditor include but are not limited to the following:
- Running end-of-day financial reports
- Balancing cash reconciliations and credit card transactions
- Answering guest questions or concerns related to their stay
- Processing late check-ins and early checkouts
- Performing hotel room inspections
- Monitoring security cameras for suspicious activity
- Taking complaints and resolving disputes
- Prepping for the next day’s arrivals
- Closing the hotel and locking up for the night
- Performing other duties as assigned.
7 Key Characteristics of a Professional Hotel Night Auditor
Hiring the right night auditor requires you to assess their traits. That way, you can guarantee that your hotel runs smoothly during the graveyard shift. Hotel managers who are looking for a reliable and efficient night auditor should look for the following traits in their job applicants:
Attention to Detail
Hotel night auditors should have sharp observational skills and be detail-oriented. This is what ensures accuracy in their tasks and prevents any costly errors. It will also help them spot discrepancies in guest accounts and billing.
Problem-Solving Skills
Hotel night auditors should have the ability to think on their feet and act quickly in tough situations. In addition, they should be able to solve any problems or issues that may arise during the night shift, such as guest complaints or disturbances.
Customer Service Orientation
No matter what time of day, hotel night auditors should always be ready to provide exceptional customer service. They should always be polite and professional when interacting with guests, even in difficult situations.
Grace Under Pressure
Running a hotel and maintaining order during the night shift is no easy task. To be an effective hotel night auditor, one must stay calm and collected under pressure. They should be able to handle any situation with poise and professionalism.
Multitasking Abilities
A hotel night auditor should have excellent multitasking skills. They need to switch between tasks quickly and efficiently without compromising on quality. Hotel management involves many moving parts, and the night auditor should be able to juggle them all while staying organized.
Good with Figures
Hotel night auditors will usually count cash flow, reconcile accounts, and create reports on the daily revenue. For these tasks, they need to have a good head for figures and be able to process numbers quickly. They should also be comfortable working with computer software, such as Excel.
A People Person
Finally, hotel night auditors should have excellent communication and interpersonal skills. They must connect with guests and staff, build relationships, and foster trust. They should also be able to work collaboratively with other hotel staff, as they will often need to delegate tasks or collaborate on duties.
Why Use DATAMYTE
Whether you’re a hotel manager or a night auditor, it’s essential to have a quality management platform in place to optimize night audit operations. DATAMYTE is the perfect tool to help hoteliers run a successful night shift. Our platform provides hotel staff with quality management tools with low-code development capabilities.
The DataMyte Digital Clipboard is one such solution—it’s a low-code workflow management platform that lets you develop comprehensive workflows, create helpful checklists for hotel staff to follow, and track operations through detailed reports. This ensures that all night audit duties are completed correctly and on time every time.
With low-code features such as a drag-and-drop interface, creating the ideal workflow will be straightforward and efficient. This means you can quickly design an audit workflow tailored to your hotel, saving you time and money.
You can even use DATAMYTE to conduct layered process audits within your hotel. This holistic, high-frequency auditing method lets you assess every process within your hotel, from the front desk to housekeeping. This ensures that all procedures are consistently reliable and compliant with industry standards.
DATAMYTE is the complete package when it comes to hotel night audit operations. It ensures your hotel is on the right track and running smoothly, day or night. Book a demo with our team and learn how to start with DATAMYTE and its quality management solutions.
Conclusion
These are the seven key characteristics of a professional hotel night auditor. With these traits, they can effectively handle any task or issue that may arise during the night shift. Having a good hotel night auditor on staff can make all the difference in having a successful hotel business.
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